Last updated: January 2025
1. Who we are
The Green Rooms is a garden room design and build company based in Surrey. Our registered business address is in Surrey, England. When this policy refers to "we", "us" or "our", it means The Green Rooms.
If you have any questions about this policy or how we handle your data, please contact us at hello@thegreenrooms.com.
2. What data we collect
We collect personal data that you provide directly to us, including:
- Name and contact details (email address, phone number)
- Property address or postcode (when requesting a site visit or quote)
- Project details you share with us (size, requirements, preferences)
- Enquiry details and any messages you send us
We also collect data automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search term
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide you with quotes
- Arrange and carry out site visits and showroom appointments
- Deliver and manage your garden room project
- Send you relevant information about our products and services (only where you have consented or we have a legitimate interest to do so)
- Improve our website and services
Our legal basis for processing your data is either your consent, the performance of a contract, or our legitimate interests in running our business.
4. Who we share your data with
We do not sell your personal data. We may share it with:
- Our internal team and subcontractors involved in your project
- Software providers we use to run our business (CRM, email systems) — who are bound by data processing agreements
- Authorities where required by law
5. How long we keep your data
We keep enquiry data for up to 3 years. If you become a customer, we retain project and contract records for 7 years in line with our legal obligations. You can ask us to delete your data at any time (see section 7).
6. Cookies
Our website uses cookies to understand how visitors use the site and to improve your experience. These include analytics cookies (Google Analytics) and functional cookies. You can control cookies through your browser settings.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data deleted (where we have no legal obligation to retain it)
- Object to or restrict how we use your data
- Withdraw consent at any time
To exercise any of these rights, email us at hello@thegreenrooms.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.
8. Changes to this policy
We may update this policy from time to time. The most current version will always be on this page.